Privacy Policy

Introduction

At 365 Hot Tubs, your privacy is important to us. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you visit our website https://365hottubs.co.uk and use our services.

Information We Collect

Personal Information

When you make a purchase or contact us, we may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• Mailing Address
• Payment Information

Usage Data

We may also collect data on how our services are accessed and used. This data may include:

• Your computer’s IP address
• Browser type and version
• The pages you visit on our site
• The time and date of your visit
• Time spent on those pages

Use of Information

We use the information we collect for various purposes, including:

• To process your transactions
• To provide customer support
• To notify you about changes to our services
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our website

Return Policy

All returns must be postmarked within fourteen (14) days of the purchase date. Returned items must be in new and unused condition, with original tags and labels attached.

Return Process

To return an item, please email our customer service at info@365hottubs.co.uk to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely package the item with the original packaging and Order Number, and  mail your return to:

365 Hot Tubs
Attn: Returns
RMA #
19 Fearn Avenue,
Ripley, Derbyshire,
DE5 3EW, GBR

Shipping Charges

You are responsible for all return shipping charges. We recommend using a trackable method for mailing your return.

Refunds

Our Privacy Policy is_ After we receive your return and inspect the item’s condition, we will process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

In Our Privacy Policy_ For defective or damaged products, please contact us to arrange a refund or exchange.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: info@365hottubs.co.uk
• Phone: (+44) 7580 468882