Delivery & ordering help
Find the right hot tub part, check your delivery options and get help with an existing order.
UK delivery options
- Royal Mail Tracked 48: free.
- Royal Mail Tracked 24: £2. Choose this option at checkout.
Online delivery is currently available to UK addresses only. Check the delivery address, selected service and final total before paying.
Choosing the right replacement part
Compare the product description and photographs with your existing part. Check your pump model, model year, connections and any size or pack options. A brand name or error code on its own is not enough to establish compatibility.
If you are unsure, ask us before ordering. Include the product name or SKU, your pump-label details and a photograph of the part you are replacing.
Adding items and using Buy now
Use Add to cart to keep shopping. Buy now adds the selected item and takes you to checkout. Any items already in your cart remain there, so review the complete order before paying.
Where a product has options, select the correct size, colour or pack first. You can change items or quantities in your cart.
If a part is out of stock
Ask about availability and include the product name or SKU. Please wait for confirmation before making plans around a restock date.
Help with an existing order
Use Track my order with your order details, or contact us about an order. Include your order number so we can identify your purchase.
For return instructions and refund information, read our returns policy.
Need a repair instead?
If you have not established which component has failed, you can request a repair assessment or browse our DIY repair guides before buying parts.